FAQ – Repairs, Returns & Care
To help you, we’ve compiled a list of some of our most frequently asked questions.
Can I return my Revomaze, and what is the procedure?
First and foremost, please contact us if you wish to return an item, and we will gladly help you. The puzzle will be evaluated once it is returned to Revomaze HQ, and a member of our team will keep you updated on the status of the repair.
My Revomaze is broken, what do I do?
Please contact us as soon as possible if your puzzle is damaged. We will investigate if you need to return the puzzle to us. This investigation will evaluate if the puzzle was damaged as a consequence of a User Error or a Manufacturing Error, and we will keep you updated of the results. More information can be found in our terms and conditions on the website.
How do I clean my Revomaze?
The best ways to clean your Revomaze can be found on the forum’s information for newcomers & FAQ page. Please see the cleaning instructions by clicking here.
How do you take care of your Revomaze?
It’s understandable that one of the most frequently asked topics is about how to care for your puzzle. We highly advise against using excessive force on any Revomaze puzzle, since this could harm the internal maze. We advise against dropping or mishandling the puzzle, since this could injure it and make it unsolvable in some situations. Children should always be supervised when handling the puzzle.
Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.