FAQ – Repairs, Returns & Care
We’ve shared some of our most frequently asked questions to help you out!
Can I return my puzzle.
Yes! Please get in touch with a member of the team to start the return process.
My Revomaze is broken, what do I do?
As soon as you think you have broken your puzzle please contact a member of staff as soon as possible! We will then advise you have to do, if you need to return the puzzle back to us we will complete an assessment on it, during this assessment we will determine if the issue was caused by User Error or a Manufacturing Error and will advise you accordingly. See our Terms and Conditions for more.
How do I clean my puzzle?
*This is taken from the Revomaze Forum*
Use an old toothbrush and washing up liquid – pour some onto the shaft and give it a good clean all in the tracks. If you have tarnish on the shaft I use Autosol chrome cleaner paste – put a small amount on a tissue and remove the tarnish. Do this before washing with the toothbrush.
Allow to drain and dry (I use a hair dryer). Using a pencil, I push a small ball of tissue through the shaft centre to make sure its clean. Same process with the draw and pins.
The sleeve, I use WD40 and a soft polishing cloth (try to keep the label at 12 o’clock to ensure the spring does not come out. Use your nail (yuk) or a cocktail stick between the outer sleeve grooves before the WD40.
Next push a wad of tissue through the centre. I then use 3-in-1 bike oil inside the sleeve place a small drip on both ends. Use your finger to spread the oil inside the sleeve and then pass the wad through again to ensure not too much oil is left on.
Once dry, reassemble the shaft as per instructions (if you wish to add a drop of oil, I suggest the drop goes in the first entrance. Once assembled – quick polish on the sleeve and your puzzle is as good as new.
How do you take care of your Revomaze?
Taking care of your Revomaze is one of the most common questions we receive and it’s certainly understandable! We strongly advise against using excessive force with any Revomaze puzzle as this potentially can damage the internal maze. We advise against dropping or mishandling it as can damage the puzzle, sometimes making it unsolvable. Children should be supervised when handling the puzzle, and to protect your puzzle we would advise when not in use either a pouch or stand.
Have we answered everything you were looking for? If your question has not been answered please do not hesitate to contact us.