FAQ – Shipping
To help you, we’ve shared some of our most commonly asked questions.
Do you ship internationally?
Yes, indeed! On heavier items, we use both the Royal Mail Postal Service and a Courier Service to ship worldwide.
How long will it take to get my package?
Due to the impact of COVID-19, we are unable to offer our usual same-day shipping service. We endeavour to get all orders shipped on Friday after purchase however this may be impacted by our suppliers due to COVID-19 and may be subject to delays depending on the policies of the destination country’s postal services, customs, and import regulations.
What is the difference between Courier and Post?
On heavier items, we use a courier service to ship our products (e.g. FedEx or TNT). When the postal service is experiencing delays or problems, we can recommend using a courier service for express shipping. The postal service is usually less expensive, but the courier service is slightly more expensive, but it is faster and more reliable.
How can I track my order?
A member of our team will contact you with tracking details once your order has been dispatched. If you don’t see any correspondence from the team, search your junk folder, as they can sometimes end up there. If you are still unable to track the email, please contact us, and we will re-send your tracking information to you.
Orders sent via the Royal Mail Postal System, which is our most popular method of delivery, can be tracked by visiting their website’s Track and Trace section: https://www.royalmail.com/track-your-item#/
I need my order urgently, what can you do?
If this is the case, please contact the team, and we will do all we can to get your package to you as soon as possible. We will try to expedite your order by using a courier service; this will cost you more, but it will arrive quicker than using the Royal Mail postal service.
My order still hasn’t arrived, what do I do?
Please contact us as soon as possible if you have received an email from us and your order has not arrived after a reasonable amount of time. We will then try to track down your package and learn more about what happened. There is nothing we can do if the item is caught in customs until customs contacts you.
Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.