FAQ – Shipping

We’ve shared some of our most frequently asked questions to help you out!

Do you ship internationally?

Yes! We ship worldwide using both the Royal Mail Postal Service and a Courier Service on heavier items.

How long will it take to get my package?

We try and ship all of the orders within 7 days. Due to COVID-19, we try to go to the post office on a Friday but Couriers will pick up throughout the week. Depending on your location is how long it will take to reach you.

What is the difference between Courier and Post?

Courier (e.g. FedEx or TNT) is used for when there are three or more puzzles in your order. We may also advise to use Courier when there is any delays/problems with the postal service. The postal service is normally cheaper but the Courier service is slightly more to pay for the advantage is quicker and more reliable.

How can I track my order?

Once your order has been shipped a member of the team will be in touch with you tracking information. If you cannot see that a member of the staff has been in touch then check your Junk/Spam folders, they do sometimes end up there. If you still cannot see the email then contact us and we can send it again!

I need my order urgently, what can you do?

If this is the case, please get in touch with us and we can do our best. One way we can try and speed up your order is by shipping it by courier, this will cost extra but it will reach you faster than shipping by Royal Mail.

My order still hasn’t arrived, what do I do?

If you have received an email from us and your order is still not arrived after a while, please contact us as soon as you can. We then can try and track down your parcel, or get more information on what has occurred. If the item is stuck in customs there is nothing we can do unless customs contact you.

Have we answered everything you were looking for? If your question has not been answered please do not hesitate to contact us.