FAQ – Shipping

To help you, we’ve shared some of our most commonly asked questions.

Do you ship internationally?

Yes, indeed! On heavier items, we use both the Royal Mail Postal Service and a Courier Service to ship our products worldwide.

How long will it take to get my package?

Due to the impact of COVID-19, we are unable to offer our usual same-day shipping service. We endeavour to get all orders shipped on Friday after purchase, however, this may be impacted by our suppliers due to COVID-19 and may be subject to delays depending on the policies of the destination country’s postal services, customs, and import regulations.

What is the difference between Courier and Post?

On heavier items, we use a courier service to ship our products (e.g. FedEx or TNT). When the postal service is experiencing delays or problems, we can recommend using a courier service for express shipping. The postal service is usually less expensive, but the courier service is slightly more expensive, but it is faster and more reliable.

How can I track my order?

Once your item has been dispatched, you will receive an order note from our website with your tracking link, indicating that your order has been dispatched using the delivery method you selected when you placed your order. If your order was sent by courier, you will receive notification from the delivery provider as well as an order note on our website. Please contact us if you are unable to find a message or email containing your tracking information, and a member of our team will look into it.

I need my order urgently, what can you do?

If you require urgent delivery, our team will do everything possible to expedite your order using a courier service, which is typically a faster and more reliable delivery service; however, the price maybe more. Please contact us and we will look into the rates for you.

What should I do if my order hasn’t arrived yet?

If it takes longer than 7 days for your order to arrive after it has been shipped, please contact us as soon as possible so that we can get further information on where your item is. When we have more information, we will email you with advice about what to do next. If your item is held in customs, we won’t be able to do anything until customs contacts you.

Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.