To help you, we’ve shared some of our most commonly asked questions.

Frequently asked questions

How can I tell if I have solved the Revomaze?

The dots on the sleeve and shaft should line up, and the shaft should release, indicating that you have successfully solved the Revomaze. Gently tap the puzzle on a soft surface to prevent damaging it, and the shaft should come all the way out, revealing the maze! When the puzzle is opened, little components, such as pins, might fall out; please be careful of this to prevent losing parts.

What is the process for placing an order?

We are exclusively an online store accepting purchases through our website. We’re sorry, but we don’t accept phone orders. Furthermore, if there are any issues with the website, we will be able to make alternate arrangements for you.

To place an order, navigate to the product you wish to buy and click the “add to cart” button. When you’re ready, go to the checkout and fill out all of your personal information before making your payment. Your order will be valid until payment is received, at which point the team will begin preparing your order.

What is the difference between V1 and V3?

The V1 shaft was nickel-plated after being made of brass. The V3 shaft has a brass maze and a stainless steel body. What is nickel plating, you might ask? Nickel plating adds an extra layer of material and can have an impact on the design. We are not in control of how much plating is added. This can affect the functionality of the puzzle. The V3 is much more accurate and as intended, as we can machine these at HQ.

Does the puzzle colour represent the difficulty?

The Revomaze models are available in a range of colours, it’s important to remember that the colour of the Revomaze does not indicate the complexity of the maze. The complexity level of each puzzle is indicated by a difficulty rating, maze type, and average solution time, all of which may be discovered on our website under each product or by talking with members of the community about their experiences.

This is my first purchase; which puzzle is ideal for me?

If this is your first purchase or you are ordering a present for someone else, we strongly advise you to purchase puzzles from our Beginner catalogue. The Beginner puzzles are an excellent start to the Revomaze series, and they will help you gain experience for solving more challenging puzzles further on. We usually recommend the Aqua V3, which is the easier of the three puzzles to solve.

What is a trap?

A trap occurs when the pins fall into a deeper channel and you must return to the start to try again. Each Revomaze features traps that might catch you off guard; as you get more familiar navigating the maze, you’ll learn techniques to avoid falling into traps.

Can I return my Revomaze, and what is the procedure?

First and foremost, if you wish to return a product, please contact a member of our staff, and we will gladly support you. The puzzle will be reviewed after it has been returned to Revomaze HQ. This examination will determine if the puzzle was damaged due to a User Error or a Manufacturing Error, and we will keep you updated on the results. For more details, see our Terms and Conditions for more information.

What’s the best way to clean my Revomaze core?

Information for beginners & FAQs from the Revomaze forum provided cleaning instructions for the Revomaze puzzle.

  1. Old toothbrush and washing up liquid – pour some onto the shaft and give it a good clean all in the tracks. If you have tarnish on the shaft I use Autosol chrome cleaner paste – put a small amount on a tissue and remove the tarnish. Do this before washing with the toothbrush.

2. Allow draining and dry (I use a hairdryer). Using a pencil, I push a small ball of tissue through the shaft centre to make sure it’s clean. Same process with the draw and pins.

3. The sleeve, I use WD40 and a soft polishing cloth (try to keep the label at 12 o’clock to ensure the spring does not come out. Use your nail (yuk) or a cocktail stick between the outer sleeve grooves before the WD40.

4. Next push a wad of tissue through the centre. I then use 3-in-1 bike oil inside the sleeve place a small drip on both ends. Use your finger to spread the oil inside the sleeve and then pass the wad through again to ensure not too much oil is left on.

5. Once dry, reassemble the shaft as per instructions (if you wish to add a drop of oil, I suggest the drop goes in the first entrance. Once assembled – quick polish on the sleeve and your puzzle is as good as new.

I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?

The certificate is still present in the V3 Revomaze, but you’ll need a 1.5 mm hex screwdriver to unscrew the grub screw. If you have any questions, please contact us. If you have a V1 Revomaze, the shaft should become loose after the puzzle is solved, and the certificate will be wrapped around the drawbar that resides within the shaft.

I’m considering purchasing my first Revomaze; is there anything else I should purchase along with it?

We offer a small selection of accessories available for purchase in our online shop, which we highly recommend. Our 1.5mm Hex Screwdriver is ideal for removing your certificate from the V3 Revomaze Puzzle. We’d also recommend our Training Aid accessory, which is available in an array of colors and minimizes wrist pain caused by prolonged play. Our Wooden Stand holds 5 Revomaze’s and is a great showcase for displaying your puzzles.

Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.