To help you, we’ve compiled a list of some of our most frequently asked questions.
How can I tell if I have solved the Revomaze?
The dots on the sleeve and shaft should line up, and the shaft should become loose, indicating that you have solved the Revomaze. To avoid damaging the puzzle, gently tap it on a soft surface, and the shaft should come all the way out, revealing the maze! When the puzzle is opened, small components such as pins may fall out; please be cautious to avoid losing small parts.
What is the process for placing an order?
We are exclusively an online store accepting purchases through our website. We’re sorry, but we don’t accept phone orders. Furthermore, if there are any issues with the website, we will be able to make alternate arrangements for you.
To place an order, navigate to the product you wish to buy and click the “add to cart” button. When you’re ready, go to the checkout and fill out all of your personal information before making your payment. Your order will be valid until payment is received, at which point the team will begin preparing your order.
What is the difference between V1 and V3?
The V1 core is made of stainless steel and is one piece, while the maze is nickel plated. The drawbar is located inside the shaft and houses the certificate. The nickel-plated maze can be removed from the V3 core, but not the drawbar. The V3 core’s certificate can be found inside the core using a 1.5mm hex screwdriver.
Does the puzzle colour represent the difficulty?
The Revomaze’s are available in a variety of colours and are divided into three difficulty levels: beginner, intermediate, and advanced. Each colour represents the uniqueness and complexity of the maze. Each puzzle’s difficulty level is also indicated by the difficulty rating, maze type, and average solving time, all of which can be found on our website under each product or by speaking with members of the community about their experiences.
This is my first purchase; which puzzle is ideal for me?
We highly recommend the Sapphire V3 puzzle, which is the easiest maze in the Revomaze family. Despite being classified as a beginner puzzle, this puzzle will provide a fun challenge to both new and experienced puzzlers. For the full Revomaze experience, we recommend going through the mazes in difficulty order from beginner to advanced.
What is a trap?
A trap is when you fall into a deeper channel that takes you back to the reset line to restart the maze from the beginning; all Revomaze’s include traps that may catch you off guard; as you become more familiar with navigating the maze, you’ll learn dexterity techniques to avoid falling into traps.
Can I return my Revomaze, and what is the procedure?
First and foremost, if you wish to return a product, please contact a member of our staff, and we will gladly support you. The puzzle will be reviewed after it has been returned to Revomaze HQ. This examination will determine if the puzzle was damaged due to a user error or a manufacturing error, and we will keep you updated on the results. For more details, see our terms and conditions for more information.
What’s the best way to clean my Revomaze core?
The best ways to clean your Revomaze can be found on the forum’s information for newcomers & FAQ page. Please see the cleaning instructions by clicking here.
I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?
The certificate is still present in the V3 puzzles, but you will need a 1.5mm hex screwdriver to unscrew the grub screw in order to retrieve it. If you have a V1 puzzle, once the puzzle is solved, gently tap the puzzle on a soft but firm surface, the shaft should become loose, and the certificate should be wrapped around the drawbar that is inside the shaft.
I’m considering purchasing my first Revomaze; is there anything else I should purchase along with it?
We sell a small range of accessories available for purchase in our online shop, which we highly recommend! Our 1.5mm hex screwdriver is ideal for removing the certificate from the V3 core. We’d also recommend our training aid, which is available in an array of colours and minimises wrist ache caused by prolonged play. Our wooden stand holds 5 puzzles and is a fantastic showpiece for displaying your Revomaze collection.
Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.