To help you, we’ve shared some of our most commonly asked questions.
Frequently asked questions
Q) How can I tell if I’ve completed the Revomaze?
A) If you’ve completed the Revomaze, the dots on the sleeve and shaft should match, and the shaft should loosen. To avoid damaging the Revomaze, gently tap it against a soft surface, and the shaft should come all the way out, revealing the maze! Small bits, such as pins, can fall out when the puzzle is opened; be aware of this to avoid losing parts.
Q) What is the process for placing an order?
A) We are solely an online store that accepts orders from our website. We’re sorry, but we can’t take orders over the phone. We will be able to make other arrangements for you if there are any problems with the website. To place an order, go to the product you want to purchase and press “add to basket.”
If you’ve done adding things to your basket, proceed to checkout, where you can fill out all of your personal information and make your payment. Your order will be effective until payment is received, and the team will get to work preparing your order.
Q) What is the difference between V1 and V3?
A) The V1 shaft was nickel plated after being made of brass. The V3 has a brass maze and a stainless steel body.
What is nickel plating, you might ask? The nickel plating adds an extra layer of material and can have an impact on the design. We are not in control of how much plating is added. This can effect the functionality of the puzzle. The V3 is much more accurate and as intended as we can machine these at HQ.
Q) What do the colours mean?
A) The Revomaze models have a stylish design and come in a variety of colours. It’s important to remember that the Revomaze’s colour does not signify the maze’s difficulty. Each puzzle’s difficulty level is indicated by a difficulty rating and average solving time, both of which may be found on our website under each product or by speaking with members of the community about their experiences.
Q) I’m new to Revomaze; which puzzle is best for me?
A) Starting your Revomaze journey with the Beginner range is recommended by the Revomaze team. Despite their beginner classification, they are nevertheless challenging mazes that serve as an excellent introduction to the series. We strongly advise that you start with the Aqua and then either Turquoise or Blue are your next challenges if you’re ready to progress. If you’re unsure, our team is happy to assist you, and you can reach out to us at any time by clicking here.
Q) What is a trap?
A) If you hear a “click” from the deeper channel where the pin has dropped, don’t be frightened. The ‘deeper channel,’ often known as the reset line, is a trap that requires you to start all over! Every maze contains traps that can catch you off guard! You’ll learn to gently spin the shaft from various angles to avoid falling into traps as you become more comfortable with the maze.
Q) Can I return my Revomaze and what is the procedure?
A) First and foremost, if you wish to return your Revomaze, please contact a member of the team and we will be happy to assist you. When the puzzle has been returned to Revomaze HQ, it will be evaluated. This evaluation will decide if the puzzle was harmed as a result of a User Error or a Manufacturing Error, and we will keep you informed of the results. For more details, see our Terms and Conditions for more information.
Q) What’s the best way to clean my Revomaze core?
A) Information for beginners & FAQ from the Revomaze forum provided cleaning instructions for the Revomaze puzzle.
- Old toothbrush and washing up liquid – pour some onto the shaft and give it a good clean all in the tracks. If you have tarnish on the shaft I use Autosol chrome cleaner paste – put a small amount on a tissue and remove the tarnish. Do this before washing with the toothbrush.
2. Allow to drain and dry (I use a hair dryer). Using a pencil, I push a small ball of tissue through the shaft centre to make sure its clean. Same process with the draw and pins.
3. The sleeve, I use WD40 and a soft polishing cloth (try to keep the label at 12 o’clock to ensure the spring does not come out. Use your nail (yuk) or a cocktail stick between the outer sleeve grooves before the WD40.
4. Next push a wad of tissue through the centre. I then use 3-in-1 bike oil inside the sleeve place a small drip on both ends. Use your finger to spread the oil inside the sleeve and then pass the wad through again to ensure not too much oil is left on.
5. Once dry, reassemble the shaft as per instructions (if you wish to add a drop of oil, I suggest the drop goes in the first entrance. Once assembled – quick polish on the sleeve and you puzzle is as good as new.
Q) I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?
A) The certificate is still present in the V3 Revomaze, but you’ll need a 1.5mm hex screwdriver to unscrew the grub screw. If you have any questions, please contact us. If you have a V1 Revomaze, the shaft should become loose after the puzzle is solved, and the certificate will be wrapped around the drawbar that resides within the shaft.
Q) I am thinking about buying my first Revomaze, is there anything else I should buy with it?
A) Of course! We strongly encourage you to purchase the Hex Screwdriver, as it is an excellent tool for retrieving your certificate (V3 Revomaze’s only). The Black Puzzle Pouch to secure your Revomaze and a Training Aid to assist you in solving the Revomaze are two other accessories to consider.
Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.