We’ve shared some of our most frequently asked questions to help you out!
Q) How do I know if I have solved the Revomaze?
A) If you think you have solved your Revomaze, the dots should align and the shaft should become loose. Gently tap the Revomaze against a soft surface to avoid any sort of damage to the puzzle, and the shaft should come all the way out and the maze will be revealed! Small components such as pins may come out when opening the puzzle, please be aware of this to minimise parts being lost.
Q) How do I place an order?
A) We are an online store only and take orders directly from our website. We unfortunately are unable to take orders over the phone. If there is any issues with the website we may be able to make other arrangements for you. To place your order, go on to the product you would like to buy and then click “add to basket”.
Once you are finished adding items to your basket go to checkout and there you can fill all of your personal details in and payment will be after this stage. Once payment has been made your order will be successful and the team will be busy getting your order prepared.
Q) What is the difference between V1 and V3?
A) The V1 shaft was made of brass and then it was nickel plated. The V3 is a stainless steel body and has a Brass maze.
What is nickel plating, you might ask? The nickel plating adds an extra layer of material and can have an impact on the design. We are not in control of how much plating is added. This can effect the functionality of the puzzle. The V3 is much more accurate and as intended as we can machine these at HQ.
Q) What do the colours mean?
A) Each colour signifies the difficulty level of each Revomaze. For instance, the Beginner series have similar colours which make them identifiable as Starter puzzles. However, for the most part colours do not define the difficulty level of the Revomaze. If you are hesitant about buying, please come to the Revomaze team first and we are more than happy to provide support to those who may want guidance before buying.
Q I’m a beginner, which Revomaze should I start with?
A) We recommend those who are new to Revomaze that you should start with Aqua, for a step up from Aqua depending on your confidence level, the Turquoise is more tricky and sits between the Aqua and Blue. We have put the Beginner levels into sets which is a great starting point and saves you money!
Q) What is a trap?
A) Don’t be alarmed if you hear a ‘click’ from where the pin has fallen into the deeper channel. The ‘deeper channel’ otherwise known as the reset line is where you start in the maze. This means you must navigate to the beginning again as this is a trap! Traps are sneaky and will alarm you unexpectedly. As you get to know the puzzle, you’ll learn to very carefully turn the shaft from different angles to avoid the traps but this will become more apparent as you solve the Revomaze.
Q) Can I return my Revomaze and what is the procedure?
A) First of all if you would like to return your Revomaze please contact a member of the team and we can advise you further. There will be an assessment made on the puzzle once it has returned to Revomaze HQ. This assessment will determine whether the puzzle was damaged due to User Error or a Manufactoring Error and we will be in touch with the outcome. See our Terms and Conditions for more information.
Q) What’s the best way to clean my Revomaze core?
A) *Cleaning guidance for the Revomaze puzzle has come from the ‘Information for newcomers & FAQ from the Revomaze forum*
- Old toothbrush and washing up liquid – pour some onto the shaft and give it s good clean all in the tracks. If you have tarnish on the shaft I use Autosol chrome cleaner paste – put a small amount on a tissue and remove the tarnish. Do this before washing with the toothbrush.
2. Allow to drain and dry (I use a hair dryer). Using a pencil, I push a small ball of tissue through the shaft centre to make sure its clean. Same process with the draw and pins.
3. The sleeve, I use WD40 and a soft polishing cloth (try to keep the label at 12 o’clock to ensure the spring does not come out. Use your nail (yuk) or a cocktail stick between the outer sleeve grooves before the WD40.
4. Next push a wad of tissue through the centre. I then use 3-in-1 bike oil inside the sleeve place a small drip on both ends. Use your finger to spread the oil inside the sleeve and then pass the wad through again to ensure not too much oil is left on.
5. Once dry, reassemble the shaft as per instructions (if you wish to add a drop of oil, I suggest the drop goes in the first entrance. Once assembled – quick polish on the sleeve and you puzzle is as good as new.
Q) I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?
A) If you have a V1 Revomaze when the puzzle has been solved the shaft should become loose and the certificate will be wrapped around the drawbar which lives inside of the shaft. The V3 Revomaze was made differently where the certificate is still there although you will need a 1.5mm hex screwdriver to unscrew the grub screw. Contact us for more information if you are unsure.
Q) I am thinking about buying my first Revomaze, is there anything else I should buy with it?
A) Yes! We do advise you to buy the Hex Screwdriver as this is a great tool to retrieve your certificate with. Two other accessories to buy are the Black Puzzle Pouch to protect your Revomaze and a Training Aid to help you solve the Revomaze.
Have we answered everything you were looking for? If your question has not been answered please do not hesitate to contact us.