To help you, we’ve compiled a list of some of our most frequently asked questions.
How can I tell if I have solved the Revomaze?
The dots on the sleeve and shaft should line up, and the shaft should release, indicating that you have successfully solved the Revomaze. Gently tap the puzzle on a soft surface to prevent damaging it, and the shaft should come all the way out, revealing the maze! When the puzzle is opened, little components, such as pins, might fall out; please be careful of this to prevent losing parts.
What is the process for placing an order?
We are exclusively an online store accepting purchases through our website. We’re sorry, but we don’t accept phone orders. Furthermore, if there are any issues with the website, we will be able to make alternate arrangements for you.
To place an order, navigate to the product you wish to buy and click the “add to cart” button. When you’re ready, go to the checkout and fill out all of your personal information before making your payment. Your order will be valid until payment is received, at which point the team will begin preparing your order.
What is the difference between V1 and V3?
The stainless steel V1 core is made up of stainless steel and the maze is nickel plated. The drawbar, which comes out where the certificate is wrapped around, is also one piece. The nickel-plated maze is removable from the core of the V3, but the drawbar does not. With a 1.5mm hex screwdriver, the certificate of the V3 can be found inside the core.
Does the puzzle colour represent the difficulty?
The Revomaze models are available in a range of colours that’ll you see on our shop page, it’s important to note that the colour of the Revomaze does not indicate the complexity of the maze. The complexity level of each puzzle is indicated by a difficulty rating, maze type, and average solving time, all of which may be discovered on our website under each product or by talking with members of the community about their experiences.
This is my first purchase; which puzzle is ideal for me?
If this is your first purchase or you are ordering a present for someone else, we strongly advise you to purchase puzzles from our beginner range. The beginner puzzles are an excellent start to the Revomaze series, and they will help you gain experience for solving more challenging puzzles further on. We usually recommend the Aqua V3, which is the easier of the three puzzles to solve, although still providing a challenging experience.
What is a trap?
A trap occurs when the pins fall into a deeper channel and you must return to the start to try again! Each Revomaze features traps that might catch you off guard; as you get more familiar navigating the maze, you’ll learn techniques to avoid falling into traps.
Can I return my Revomaze, and what is the procedure?
First and foremost, if you wish to return a product, please contact a member of our staff, and we will gladly support you. The puzzle will be reviewed after it has been returned to Revomaze HQ. This examination will determine if the puzzle was damaged due to a User Error or a Manufacturing Error, and we will keep you updated on the results. For more details, see our Terms and Conditions for more information.
What’s the best way to clean my Revomaze core?
The best ways to clean your Revomaze can be found on the forum’s information for newcomers & FAQ page. Please see the cleaning instructions by clicking here.
I’ve solved my Revomaze and have the V3 core, how do I retrieve my certificate?
The certificate is still present in the V3 Revomaze, but you’ll need a 1.5 mm hex screwdriver to unscrew the grub screw. If you have any questions, please contact us. If you have a V1 Revomaze, the shaft should become loose after the puzzle is solved, and the certificate will be wrapped around the drawbar that resides within the shaft.
I’m considering purchasing my first Revomaze; is there anything else I should purchase along with it?
We sell a small range of accessories available for purchase in our online shop, which we highly recommend! Our 1.5mm Hex Screwdriver is ideal for removing your certificate from the V3 Revomaze Puzzle. We’d also recommend our Training Aid accessory, which is available in an array of colours and minimises wrist ache caused by prolonged play. Our Wooden Stand holds 5 Revomaze’s and is a fantastic showpiece for displaying your Revomaze collection.
Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.