Welcome to the Ruby Recall Information Page, please check back for updates.

Unfortunately, we need to recall your Ruby due to a soft lock situation. We were informed by one of our testers that you can get into an area and possibly get stuck. Since then they have managed to get out and we have replicated this in-house. Despite this, we have decided to recall all Rubys.

The Ruby you currently have is Version 10, you will receive Version 12

What if I do not want to send mine back?

If you wish to keep your Ruby that is no problem at all, please send Sophia an email with your Serial Number so we can record what version your Ruby is and we know for any future references.

How do I send it back?

Please package up your Ruby following the instructions or video you will find if you click the link.  If you do not have any of the original packagings please do not hesitate to contact Sophia.

Click HERE TO FIND RUBY REPACKAGE INSTRUCTIONS!

How to ship your Ruby back to HQ. 

AUSTRALIA

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from Australia Post to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
AUSTRIA

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using using the cheapest trackable service from Austria Post to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
CANADA

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from Canada Post to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

Revomaze

P.O. Box 558

Soquel

CA 95073-0558

United States

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
CHINA

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from China Post to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
GERMANY

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from Deutsche Post to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
ITALY

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from Poste Italiane to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
SPAIN

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from your postal service to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
SWEDEN

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from PostNord to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
UAB

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the cheapest trackable service from your postal service to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

ATTN: Sophia Clarke 

Unit 6 Low Mill Business Park

Ulverston

Cumbria

LA12 9EE

United Kingdom 

Customs Information

  • Tariff Code: 9503006900
  • Country of Origin: United Kingdom
  • Reason: Revomaze Puzzle to be Returned for Repair
  • Price: £25
  • Description: Revomaze Puzzle to be Returned for Repair
USA

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using using the cheapest trackable service from USPS to the following address. Please obtain a receipt and send it to help@revohq.co.uk and we will refund you against your order. 

Revomaze

P.O. Box 558

Soquel

CA 95073-0558

United States

UK

Please follow the repackaging instructions. Once your Ruby has been repackaged please ship it using the label Sophia has provided you with at your local Post Office. Please obtain your receipt as a proof of postage.  

What happens once it has been shipped? 

Once it has been shipped Sophia will be in touch to confirm it has been delivered, and if she is able to she will provide you with an expected delivery date. 

Once they have arrived at the office they will be disassembled and reassembled with the new maze. This will take between 1-1.5 hours for each Ruby. 

Having most of the packages returned by Post means it will take each country a different amount of time which will result in quicker turnaround times as Josh doesn’t need to disassemble all the Rubys at once. 

Sophia will then rebook your order to be picked up by the same courier your order shipped with (FedEx/TNT/Royal Mail). If you are away on vacation/ have a change of address, please get in touch so we can make arrangements. 

If you need any help or advice please do not hesitate to contact us below or if you prefer to call please call us on +44 (0)1229 481293 Sophia will be available from 9 am to 5 pm BST Monday to Friday.