Your Orders

We are continuing to ship worldwide and orders processing will be dispatched as soon as possible. A tracking reference will be emailed to you once dispatch has taken place. Please find the Royal Mail live updates here.


As you can imagine, there may be some instances of late arrival due to the current climate. 

Thank you for being our customer, and we appreciate your support more than ever at this time.

Once you place your order you will receive Email confirmations and we will aim is to ship your order within 7 working days. Although due to the unprecedented and unpredictable times we’re facing your order may take longer to ship if suppliers are impacted or if we have a high volume of orders. During these times where more people are spending time at home, this is likely to be the case.

We’re doing the best we can to ensure your orders reach you as quickly and safely as possible, and we thank everybody for their understanding.

As always, we are here for our Revomaze community. If you have any questions or concerns, please reach out to us directly by contacting us here.

International Incidents update

The Royal Mail has an International Incident Bulletin on their website which is frequently updated and provides daily updates about any postal delays or any COVID-19 impact on the postal service.

Royal Mail are currently seeing high volumes of packages which may impact the time your parcel would normally be delivered. Along with staff shortages due to procedures they have implemented due to COVID-19. When visiting the Bulletin you can select the country your package is shipping to and more information is provided to you such as what delays are currently occurring.


Customs

If your order has shipped and your tracking hasn’t updated in a while, if you have ordered internationally such as to the USA, your package may still be in customs and has not been scanned in the receiving country yet. Usually it should move on within 5 – 7 business days, if this is not the case, please contact our team and we will investigate further.


If you have any questions please contact us and we will help!