FAQ – Website

To help you, we’ve shared some of our most commonly asked questions.

How do I place an order?

You can place an order through the website; we are unable to take orders over the telephone. We will be able to make other arrangements for you if there are any problems with the website. To place an order, go to the product you want to buy and press the “add to basket” button. When you’ve finished adding all the items you want to buy, go to checkout and fill out all of your information to position your order with us.

What are the different payment methods I can use?

Visa, PayPal, Stripe, Mastercard, Apple Pay, and Alipay are all accepted.

How do I use a promotional code?

If you have a promotional code, you can use it during checkout by typing it in. The expression “Have a coupon?” appears at the top of the checkout tab. When you select “Click here to enter your code,” a drop-down menu will appear with a text box where you can type in the code. Then click add coupon, and your order will be reduced by the value of the coupon.

I’ve lost my log in details, what do I do?

If you go to the login tab, you’ll see a link that says, ‘Forgotten your password?’ Please click the link and enter your email address to get your password emailed to you. If you’re still having issues, please contact us, and we can help.

Have we covered everything you needed to know? Please do not hesitate to contact us if your question has not been answered.